Hugo Hellberg
Hugo HellbergProduct Designer & Builder

Planesty · The short version

We built the operating system for events.

Then launched it three weeks before the world stopped gathering.

01

The problem

The event industry ran critical logistics through spreadsheets, emails, paper, and disconnected documents. 

Event pre-planning and onsite execution wasted enormous amounts of time, resources, and money. The prevailing process was manual, static, difficult to share, and impossible to scale cleanly.

02

The insight

Smarter software could save organizations money while creating a collaborative environment for organizers, venues, and suppliers — one shared source of truth instead of a trail of files.

After roughly six months of ideation, we began structured learning with event organizers and hotels. We shared early designs, attended industry events, ran focus groups, and distributed surveys online and in person.

Customer discovery for EventWaves and Planesty
01

Qualitative first

Deep industry relationships gave us unusually direct access to people doing the work. Focus groups and trade-show conversations became our richest source of truth.

02

Quantitative support

Surveys helped identify common patterns and gave us confidence about which of the many possible directions deserved attention.

03

An audience before launch

Research participants became a natural community for beta testing, feedback, and eventual adoption.

03

The product

Planesty was a B2B SaaS platform that gave event teams, venues, and suppliers the tools to make smarter, more strategic decisions. It automated the logistical work behind meetings and events — agendas, room assignments, audiovisual needs, food and beverage, presenters, documents, and collaboration.

Early EventWaves product design
Planesty research evidence
04

The proof

Role
Co-founder · Head of Product
Company
EventWaves → Planesty
Team
I led 6 engineers
Conversations
Hundreds of industry chats
Beta
100+ companies
Launch
300+ users

The beta was not theatre. More than 100 companies used the platform for real operational work, and their feedback shaped what shipped.

05

The turn

MAR 2020

After four years, we launched at a major Denver trade show with 300+ users, a ten-person team, and agreements with two global event partners. The energy was through the roof.

Planesty launch in Denver

2020–21

At that same launch, we heard the country would likely shut down. Two days later it did. Our product served in-person events, and that industry disappeared overnight. We kept building and supporting clients, but the pause lasted too long for the company to continue.

COVID brought in-person events to a stop
06

What I keep

  • 01

    Obsess over the problem

    Understand people deeply. Better product decisions follow when the problem, not a favorite solution, stays at the center.

  • 02

    A vision is a product too

    Raising money is a design problem: investors are not buying today's interface; they are buying a credible picture of what could exist.

  • 03

    Get comfortable being uncomfortable

    Stress, ambiguity, legal work, sales, leadership, and failure all became part of the job — and expanded what I knew I could handle.

  • 04

    Teams need shared ownership

    Leading engineers and business partners across countries taught me to translate intent, invite expertise, and make decisions visible.

Four years building a software company taught me more than ten clean launches would have.